KB10647: Users receive an ‘Access Denied’ error message when performing simple prompt manipulations in MicroStrategy Web 10.x

SYMPTOM:
Users receive an 'Access denied' error message when answering prompts in Strategy Web 10.x. The error message appears while performing any of the following actions:

• Clicking on the OK or Cancel button on the prompt page
• Performing a search on an element prompt
• Clicking on the incremental fetch arrows on an element prompt

Note: This occurs when the web server is Windows 2000 and the Strategy users login with Windows Authentication.
 
CAUSE:
This issue occurs because the Windows user does not have sufficient permissions to the ASPNET profile folder on the Web Server machine. By default, .NET uses the local machine's ASPNET user account to access local files and resources on the web server, but if Windows Authentication is enabled, the Windows Domain users must have the same level of permissions.
 
ACTION:
To resolve this issue, perform the following steps:

1. Locate the ASPNET and ASPNET.MachineName folder located under the C:\Documents and Settings\MachineName folder.
2. Right-click on this folder and go to Properties > Security Tab.
3. Add the desired Users or Group and assign them the 'Modify' permissions.
4. Ensure these permissions are applied to all child objects in this folder.