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KB43607: "An error (-5006: 0x800700b7) has occurred while running the setup" error message faced when installing or repairing MicroStrategy Desktop 9.2.x running on Windows 7 Professional 64 bits


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MicroStrategy 9.2 – InstallShield Wizard running on Windows 7 64 bit users receive the following error: (-5006: 0x800700b7) has occurred while running the setup.

 
SYMPTOM:
When installing or repairing Strategy Desktop 9.2.x running on Windows 7 Professional 64 bits, the following error message shows up:

ka04W000000OhkpQAC_0EM440000002HLT.png

 


Strategy – InstallShield Wizard
An error (-5006: 0x800700b7) has occurred while running the setup.
Please make sure you have finished any previous setup and closed other applications. If the error still occurs, please contact your vendor: Strategy Incorporated.

 
 
CAUSE:
The User Account Control Windows feature is enabled on the machine and the user might not have full administrator privileges, so the User Account Control Windows feature is preventing the user to launch "setup.exe".
 
 
ACTION:
1. Disable the User Account Control Windows feature on the local machine.
2. Verify if the user is part of the local_administrator group or only a member of the Domain Administrators group.
3. Restart the operational system because the User Account Control is a Windows feature handled as a driver, so it will be necessary to restart the operational system to apply the User Account Control Windows feature  changes.
4. Right mouse click on the "setup.exe" and select the option "Run as administrator" option.
NOTE:
For further information on how to disable the User Account Control Windows feature, refer to the Microsoft technical document:

  • http://technet.microsoft.com/en-us/library/cc709691%28v=ws.10%29.aspx

 
WARNING MESSAGES:
Third Party Software Installation WARNING:
The third-party product(s) discussed in this technical note is manufactured by vendors independent of Strategy. Strategy makes no warranty, express, implied or otherwise, regarding this product, including its performance or reliability.


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Knowledge Article

Published:

April 16, 2017

Last Updated:

April 16, 2017