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KB46916: Users get the Runtime Error when accessing the MSTRWS.asmx page in MicroStrategy Office 9.4.1


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• Strategy


Users get the Runtime Error when accessing the MSTRWS.asmx page in MicroStrategy Office 9.4.1. Since it's a very general error message, users are suggested to set the <customErrors> mode to "Off" to get more detailed error message.

SYMPTOM:
Users get the Runtime Error when accessing the MSTRWS.asmx page in Strategy Office 9.4.1.
 

ka04W000000Od5iQAC_0EM44000000269e.png

 
CAUSE:
The error message might be caused by many factors.
 
ACTION:
Since it's a very general error message, users are suggested to set the <customErrors> mode to "Off" to get more detailed error message by following steps below:

  • Insert the <customErrors> tag to the web.config file and set the attribute mode to "Off". The web.config file can be found in the root directly of the current web application.
     
ka04W000000Od5iQAC_0EM44000000269S.png
  • Restart the web server.
  • Open the MSTRWS.asmx page again and a much more detailed error message should be returned.

Reference:
KB 32946: "Could not load file or assembly Microsoft.Web.Services3" error message appears when loading the ASP.NET Web Services URL in MicroStrategy Office 9.4.1 and above


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Knowledge Article

Published:

June 23, 2017

Last Updated:

June 23, 2017