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KB484435: Running the Intelligence Server in interactive mode in MicroStrategy 2020 results in a MSTRExec Error


Danfeng Zhan

Principal Product Specialist • Strategy


This article explains why the MSTRExex Error is experienced when running the Intelligence Server in interactive mode in MicroStrategy 2020. This article also provides a solution to troubleshoot this error.

Description 


When running the Intelligence Server as an application from the command line in Strategy 2020, the following error results. 
C:\Program Files (x86)\MicroStrategy\Intelligence Server>MSTRSvr2_64
The IntelligenceServer is starting
BUFFERSIZE = 10485760 is applied for reading file process.
MSTRExec Error: Exiting with error -2147207427 (0x800436FD): MsiNetServer: Port 34952 is already in use.

ka02R000000btRVQAY_0EM2R000001IGf0.jpeg

To start the Intelligence Server in interactive mode, see KB16877: How to start MicroStrategy Intelligence Server 9.x-10.x in an interactive mode in Windows and UNIX.
When launching the Strategy Service Manager, notice the Intelligence Server is already in a stopped status. 

ka02R000000btRVQAY_0EM2R000001IGiE.jpeg

Why is this happening? 


This error is occurring because port 34952 is being occupied. 

Solution 

  • Check in command line to see whether the same port the Intelligence Server process is being used by another process by running the following command:

    netstat -ano 


    Process with ID of 1452 is occupying the port 34952 as shown below:
     
ka02R000000btRVQAY_0EM2R000001IGiY.jpeg
  • Launch the Task Manager
  • Navigate to the Details tab and locate the process with PID 1452.
  • Click End Task.
ka02R000000btRVQAY_0EM2R000001IGid.jpeg

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Knowledge Article

Published:

July 27, 2020

Last Updated:

July 27, 2020