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"Application Error" when trying to log into Library after update to MicroStrategy 2019

Jose Procs

Manager, Cloud Support • MicroStrategy

After an upgrade to MicroStrategy 2019, while trying to log into Library, an Application Error will show up

After updating Strategy to version 2019, when going into Library and attempting to log in, one will receive an error message

ka04W000001IvHmQAK_0EM44000000gj5T.jpeg

MSTRLog will show the following message:
 


You are using a 10.x version client connecting to 11.x version I-Server. Please upgrade to a 11.x version client to successfully connect to I-Server

CAUSE:
Even though the version is 2019 (11.1), Strategy is still seeing as if it was 10.x.
This might happen in scenarios where the update didn't complete successfully.
ACTION:
Redeploy the .war file.
These can be found in the following KB:
https://community.strategy.com/article/KB441676-Direct-download-links-to-WAR-files-for-MicroStrategy-J2EE-applications
 

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Knowledge Article

Published:

March 29, 2019

Last Updated:

March 29, 2019