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Auto Expert June 2024 Release Notes


Heather Brewster

Senior Manager, Technical Support • MicroStrategy


This article covers the new features and enhancements included in Auto Expert's June 2024 update.

We are excited to announce the release of Auto Expert's June 2024 update, which brings several new features and enhancements to boost your Support experience. Let's explore the key updates in this release:
 

  • Copy Questions: Users now have the ability to copy their own questions using the clipboard icon
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  • . This feature allows you to easily save and reference your questions for future use or to share with others.
  • Increased Knowledge Base: Auto Expert's knowledge has been expanded with the addition of 87 Community articles over the last three months and the Strategy June 2024 product manual. This means that Auto Expert now has access to even more information to provide you with accurate and up-to-date answers to your questions.
  • Support for Embedded Hyperlinks: Auto Expert now supports embedded hyperlinks within its responses. This means that when Auto Expert provides you with links to additional resources or references, you can simply click on the hyperlink to navigate directly to the relevant content. This streamlines the process of accessing additional information and resources.
  • Expanded Case Description Box: For Support Liaisons, the case description box has been expanded for improved visibility when creating a case. This enhancement allows you to provide more detailed and comprehensive information about the issue you are encountering, helping our Support team better understand and address your concerns.

With these updates, Auto Expert continues to evolve and empower users with advanced features and increased knowledge. These enhancements aim to streamline your Support interactions and ensure that you receive accurate and timely assistance.
Please note that if you have any questions or need further assistance, our Support team is always available to help you. We hope you enjoy the new features and improvements in Auto Expert's June 2024 release.
 


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Knowledge Article

Published:

June 13, 2024

Last Updated:

June 24, 2024