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Cloudera and MSTR Apache Hadoop Success Story

Nigel Collins

Technical Support Intern • Strategy

Cloudera and MicroStrategy Deliver Easy-to-Use Business Intelligence for Apache Hadoop

SYMPTOM
When configuring Strategy Narrowcast Server 10.11 after an in-place upgrade from an on older Strategy Narrowcast version, the following error is seen when choosing a Narrowcast Server System prefix in the System Configuration Wizard:

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"Class does not support Automation or does not support expected interface"

CAUSE
This issue can be caused by an inconsistent state of Strategy Narrowcast Server 10.11 after an upgrade. 
 
ACTION
This issue can be fixed by doing a full clean-up of the Strategy products installed in the given Server and doing a fresh re-install of the Strategy products.
Administrators should use the Strategy Clean-up utility to remove and clean-up the entire Strategy product from the machine. Refer to the following knowledge-based article on how to do a clean uninstall Strategy: 
KB307710: How to uninstall Strategy Analytics Enterprise using the Uninstallation Cleanup Utility
KB442119

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Knowledge Article

Published:

June 5, 2017

Last Updated:

June 5, 2017