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KB440606:Collapse and expand (+ / -) icons are not shown in Dossier outline mode in Internet Explorer 11 in MicroStrategy Library 10.11


Diqing Shen

Senior Manager, Cloud Support • MicroStrategy


Starting with the release of Strategy ONE (March 2024), dossiers are also known as dashboards.
SYMPTOM:
When running a Dossier with outline mode enabled in Library in Internet Explorer 11, the collapse and expand (+ / -) icons are not shown as below:

ka0PW0000001JSHYA2_0EM44000000WJ3R.jpeg

Note, this issue does not happens to other browser such as Chrome:

ka0PW0000001JSHYA2_0EM44000000WJ3W.jpeg

ACTION:
To enable those icons in IE,  enable the below settings and restart the browser.

ka0PW0000001JSHYA2_0EM44000000WJ3b.jpeg

Open the "Internet Options > Security"  tab, click on Custom level. Scroll down to find the settings "Downloads"  under the downloads check "Font download" make sure that the Enable radio button is set. 


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Knowledge Article

Published:

April 14, 2018

Last Updated:

March 21, 2024