KB483388: "DSSServerDispatcher. error dispatching request" Repeatedly Shows up in DSSErrors.log

• Strategy

In the Intelligence Server DSSErrors.log, the “DSSServerDispatcher. error dispatching request” error shows up several times despite having no functionality depreciation tied to the error. This is showing up in MicroStrategy 2019 and indicates a network error while dispatching arequest.

Symptom

The error log is flooded with multiple DSSServerDispatcher errors related to network errors while dispatching a request. There are many entries and they occur throughout the logs.
Examples:

2019-04-16 22:20:49.818-07:00 [HOST:PZNCKAPVxxxx][SERVER:CastorServer][PID:1552][THR:8132][Kernel][Error][UID:0][SID:0][OID:0] DSSServerDispatcher. error dispatching request = -1. err = 0x800436F9. error message = MsiChannel : Channel is closed.. [HOST:PZNCKAPVxxxx][SERVER:CastorServer][PID:1552][THR:8132][Kernel][Error][UID:0][SID:0][OID:0] DSSServerDispatcher. error dispatching request = -1. err = 0x800436F8. error message = MsiChannel read failed.

A network error happened in DSSServerDispatcher. Error dispatching request = -1, err = 0x800436F8, error message = MsiChannel read failed. Turn on the network trace/error in diagnostics tool for more detailed information

What is this happening?

A Strategy component runs into network errors while dispatching a request.

Solution

This issue has been fixed in Strategy 2019 Update 2. Upgrade to this version to take advantage of the fix.

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Details

Knowledge Article

Published:

June 24, 2019

Last Updated:

September 22, 2022