Enhancing Your Support Experience with Auto Expert

Auto Expert allows you to open and review existing cases. You can open a new case using the following steps: 
 

1. Access Auto Expert: Open Auto Expert on the Strategy website, Community, or through your case portal. 
   

1. Ask a Question: Before opening a new case, tell Auto Expert a little bit about the issue you’re experiencing. Auto Expert may be able to provide you with suggestions or feedback to resolve the problem. 
   

1. Talk To Auto Expert: Interact with Auto Expert using full sentences, similar to how you would communicate with a Support engineer. Auto Expert will provide recommendations, initial troubleshooting steps, and helpful links based on your questions or input. 
   

1. Open a Case: If Auto Expert's recommendations don't resolve your issue, you can ask to open a case by using commands like "Create a case" or "Open a case." 
   

1. Case Creation Process: When creating a case, you'll be prompted for information such as your DSI, environment, Strategy product version, product update, and priority.  
    
   

It's important to provide a clear case title and description, including as much information and context as possible. Auto Expert will attach your chat history to the newly created case, allowing the assigned case engineer to review it and expedite the troubleshooting process.
You can also track new and existing cases.
 

• Track Cases: Track your newly opened case or recent cases by asking Auto Expert to "List my cases" or "List open cases." 

• View Cases Directly: If you want to view a specific case directly, click on the hyperlink in the case title.

To get the most value out of Auto Expert, we recommend starting with our Best Practices guide, which is also linked in Auto Expert's opening greeting.

This guide provides further tips to optimize your interactions with the chatbot.
With its extensive product knowledge and features like creating and viewing cases, Auto Expert simplifies your workflow and ensures effective communication with our Support team. If you need additional assistance or have further questions, our support team is always available to help you.