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KB485228: Error “Excel is running into problems with the 'mozartaddin.mozartaddin' add-in..." pops up when opening Excel if using MicroStrategy Office legacy plugin 2021 32-bit on top of Microsoft Office 32-bit version


Shuang Qi

Senior Cloud Support Engineer II • Strategy


This article outlines how to handle an error: “Excel is running into problems with the 'mozartaddin.mozartaddin' add-in. If this keeps happening, disable this add-in and check for available updates. Do you want to disable it now?" pops up when opening Excel if using MicroStrategy Office legacy plugin 2021 32-bit on top of MicroSoft Office 32-bit version.

SUMMARY


If installing Strategy Office legacy plugin 2021 32-bit on top of Office 32-bit version. User will encounter error “Excel is running into problems with the 'mozartaddin.mozartaddin' add-in. If this keeps happening, disable this add-in and check for available updates. Do you want to disable it now?"  when launch to Excel, Excel couldn’t be opened. This issue only happens when using 32-bit Office plugin with 32-bit version MicroSoft Office.

ACTION


This is a known issue of Strategy Office legacy plugin, Strategy 2021 (and Updates 1-2) 32-bit version. This issue is fixed in Strategy 2021 Update 3, please consider upgrading to take advantage of the fix.
 


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Knowledge Article

Published:

October 15, 2021

Last Updated:

October 15, 2021