KB485962: Error: Unable to export the dossier to PDF only

Cloud Support Engineer II • MicroStrategy

This article provides solution to PDF Export Engine unexpected error.

Symptom

The user cannot export the dossier to PDF but it works with report and document.

Errors seen in the Web interface-
"An error has occurred on this page.
(PDF Export Engine returns unexpected error. [I-Server get the unexpected response code from NEE] Error in Process method of Component: ExportEngineServer, Project XXX, Job 3600, Error Code= -2147210362.)"
"An error has occurred on this page.
Your request could not be processed due to a server error. Please try again. If the problem persists, contact the server administrator."

Cause

For similar behavior, checking the TRAC level DSSErrors.log and NEE log may show the following:
The DSSErrors.log may show the following error(s):


PDF Export Engine returns unexpected error.[I-Server get the unexpected response code from NEE]

The New Export Engine (NEE) log may show the following error(s):


Loading http://localhost:port/PDFExporterService/template/vi
Failed to open HTML template. status: 403

In this example, the issue appears to be that the URL is blocked causing the loading behavior to happen continuously and eventually throwing a 403 error. (HTTP 403 Forbidden)

Action

Check the network and proxy setting to add localhost to the non-proxy list.
Then restart the Intelligence Server and PDF Export Service.

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Knowledge Article

Published:

March 23, 2023

Last Updated:

March 4, 2024