Symptom
Error message “An error has occurred on this page()” is displayed when exporting visualization containing large data amount in dashboard to Data in Strategy Web 10.4
Follow below steps to reproduce the issue:
1. Create a dashboard with big data amount (e.g. above 100MB)
2. Save & run the dashboard.
3. Select Export -> Data to export the individual visualization.
4. In the newly opened tab, below error message is displayed.
At the same time, below record can be found in DSSErrors log:
2018-06-01 12:24:00.291 [HOST:HostName][SERVER:CastorServer][PID:11952][THR:22164][Export Engine][Error] CDSSExporter::ExportDocument3: Document name TestDoc, id 02702F634A1AB7FB93A21AB05C00EFA5, format 5, FAILED hr = 0x80070057.
Note:
The error only occurs when the Wait page is triggered while the dashboard is executing. Repeat step 3 to export again and generate the file correctly.
To reproduce the error, add a filter to the dashboard. Then, change the filter condition and save the dashboard.
CAUSE
This is a known issue in Strategy Web 10.4.
ACTION
The issue has been addressed in Strategy 10.4.8 and Strategy 10.9 or above.
Please upgrade to take the advantage.
The Strategy Internal Reference Number for the issue discussed in this technical note is DE99416.
KB440952
