KB440132: “Failed to display visualization XXX because the Web Server XXX could not be accessed” error occurs

SYMPTOM:
 
New Export Engine is implemented to support exporting Visual Insight to PDF since Strategy 10.6.
Below error message occurs when ASP.Net Web Server is used to trigger the PDF exporting:
"Failed to display visualization: XXX because the Web Server XXX could not be accessed.
Failed due to: Http Status Code: 401"
 
CAUSE:
 
The PDFExporterService fails to access the resources from ASP.Net Web Server.
 
 
ACTION:
 
Anonymous authentication should be enabled for some resources available for PDFExporterService to access:
 

1. Open IIS Manager, navigate to the Sites → Strategy.
2. Click the "asp" folder under "Strategy", double-click "Authentication" in the main pane.
3. In the "Authentication" pane, right mouse click the "Anonymous Authentication", and then click "Enable" in the pop-up menu.
4. Do the above operations for "Images", "javascript", "plugins" and "style" folder.

 
Refer to Technical Document below for a similar "HTTP Status 401" error.
KB15535: "HTTP Status 401" error occurs when trying to access MicroStrategy Web Universal Administrator using Apache Tomcat
 
Article Reference Number: KB440132
 
 
  KB440132