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KB483114: Features using REST port fail when SSL is configured for the Intelligence Server

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• Strategy

This document presents the solution to error encountered with features using REST port, such as MicroStrategy Library bookmark feature, when SSL is configured, by showing how to manually bind SSL certificate to the REST service port number in Windows.

SYMPTOM
When SSL is configured, features using the REST port, such as the Bookmark feature in Strategy Library, do not work. 
STEPS TO REPRODUCE

  1. Configure the Strategy Intelligence server for SSL as per:
    https://www2.microstrategy.com/producthelp/current/SystemAdmin/WebHelp/Lang_1033/Content/SSL_TLS_Developer_WebAdmin.htm
  2. Attempt to use a REST API, such as the bookmark feature in Strategy Library.
  3. An error appears.


 
CAUSE
It was discovered that the SSL certificate is not automatically bound to the REST service port number as expected on Windows. 
Note:
This issue only happens on Windows. Make sure that SSL is already configured and note down the REST port number used, as shown in the screenshot below. We need to use the same REST port number when binding to the SSL certificate.
 

ka04W000001484gQAA_0EM44000000gklG.png

 
Solution
This issue has been addressed in Strategy 2019 Update 2 and above.

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Knowledge Article

Published:

April 2, 2019

Last Updated:

April 4, 2019