Error message “The item you are trying to access cannot be found. It may have been deleted.” appears for login attempt to MicroStrategy Library 10.11

Description

When users try to login to Strategy Library, the following error message appears:

Server Error
The item you are trying to access cannot be found. It may have been deleted.
Details:
The object does not exist in the metadata

Steps to reproduce

 
1. Access to the Strategy Library 10.11 login page
2. Enter correct login user account and password
3. login successfully but got the server error
 

Why is this happening?

This is a known issue of Strategy Library 10.11. Our engineers are currently working towards a solution. 
 

Solution

There are two workarounds to avoid this issue:

Option 1

1. Delete the user account with this issue and recreate it.
    

Option 2

If for some reason the user account with this issue cannot be deleted, like Administrator account, users can access the Developer with Administrator. To resolve this issue and update the account, follow these steps:

1. Expend the first project > Profiles.
2. Rename the folder of Administrator (Administrator) to any other value.
3. Try to login again on Library and see if the issue persists or not.
4. If the issue appears resolved, rename the folder back to Administrator (Administrator).
5. If the issue still persists, change the Administrator (Administrator) folder name of the 2nd, 3rd projects and so on, until the issue is gone.

Learning Resources

Interested in learning more about Library? Visit our Learning Center on Community.
Feel free to look at our Education catalog for administration classes, such as 11.311 Administration for Enterprise Analytics.