KB439665: Google/ESRI maps do not render in MicroStrategy Web 10.9 and 10.10

• Strategy

This Knowledge Base article describes an issue specific to touchscreen devices when ESRI or Google Maps do not render in MicroStrategy Web 10.9 and 10.10. Instead, users see a blank area.

SYMPTOM:
After installing/upgrading to Strategy Web 10.9 or 10.10, users start seeing a blank area where there is a Google/ESRI Map in Report Services Documents when using a Touchscreen device.

CAUSE:
This is an identified defect in Strategy Web 10.9 and 10.10. It happens because the application is not loading the javascript file that handles the touchscreen events.
ACTION:
Currently this issue is being reviewed by Strategy for a potential code fix on an upcoming Strategy release.
WORKAROUND:
Follow the next steps to fix the issue in Strategy Web 10.9 and 10.10:

Navigate to <Web Installation Folder>\jsp\ if using JSP or <Web Installation Folder>\asp\ if using ASPx and open the file OIVM_Content_Core
Search for the following line:


<!--  Custom format feature -->
<web:resource type="javascript" name="libraries/ssf.js"/>

3. Add the following content bellow the line in step 2:


<!-- Custom format feature --> 
<web:resource type="javascript" name="libraries/ssf.js"/>

<!-- Support touch events in Web-->
<web:resource type="javascript" name="libraries/hammer.min.js"/>

4. Save the file and restart the Web Application server.

See an Out Of the Box File with the modifications attached.
The Strategy Internal Reference Number for this issue is:
KB439665

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Knowledge Article

Published:

February 26, 2018

Last Updated:

January 4, 2019