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Video Tutorial - How to Use MicroStrategy Transaction Services


Kevin Thompson

Associate Scrum Master • Strategy


In this video tutorial, Doug Terbush from our Customer Education team describes the process of building a Transaction Services-enabled document.

SYMPTOM:
When trying to answer a prompt where it should then filter an element list prompt, A.K.A. prompt-in-prompt or nested prompt, an error message appears in Strategy Web:
 


ServiceManager: XML syntax error.Message not found in user history list. It may have been deleted from other session already. Please refresh your history list.Filtered element browsing is not supported with a filter that contains prompts.Error in Process method of Component: ResolutionServer, Project xxx, Job xxx, Error Code= -2147213788.

 
 

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STEPS TO REPRODUCE:
Execute the following in Strategy Tutorial:

  1. Create a Freeform SQL Report with a prompt.

    ex)

    Sql
    Select YEAR_ID from LU_YEAR whre YEAR_ID In {PromptOfYearElements}

     
  2. Create a filter with the report created above. (Report as a filter).
  3. Create a prompt using the filter creates at step#2 as a filter for Month attribute elements.
  4. Create a filter with the prompt created at step#3.
  5. Create a report with the filter created at step#4.
  6. Execute the report in Developer--> no problem.
  7. Execute the report in Web --> after answering the first prompt, getting an error:

CAUSE:
This is a known issue with Strategy Web 9.0.x, 9.2.x, and 9.3.x. 
 
The same report can be executed with Developer.
 
ACTION:
Strategy is investigating this issue and will post any updates as soon as they become available.
 
On a related note, refer to:
 
KB36800 - Error, "ServerManager: XML syntax error.Message not found in user history list. It may have been deleted from other session already. Please refresh your history list." appears on running report with prompt-in-prompt in Strategy Web 9.0.x and 9.2.x
 
WORKAROUND:
Do not use Freeform SQL as a filter, but use a filter object or a regular report as a filter instead.
 
 


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Knowledge Article

Published:

December 27, 2017

Last Updated:

December 28, 2017