KB484012: How to enable MicroStrategy SAML log for troubleshooting SAML authentication issues in MicroStrategy JSP Web and Mobile 2019 and above

To enable Strategy SAML log for troubleshooting SAML authentication issues in Strategy JSP Web and Mobile 2019 and above, use the steps below:
 

1. Open the log4j.properties file under

   WEB-INF/classes

    and configure the

   log4j.appender.SAMLAppender.File

   to an absolute path with forward slash. For example:
   

   
   log4j.appender.SAMLAppender.File=C:/samlLOG/test.log

   
   
   The log file will be generated under the path defined in the log4j.appender.SAMLAppender.File parameter.
    
   
2. Configure

   log4j.logger.PROTOCOL_MESSAGE

   to

   DEBUG 

   and leave all the other loggers as default. Depending on the specific issue, different loggers can be configured.
   

   
   log4j.logger.PROTOCOL_MESSAGE=DEBUG

   
    
   
3. Restart the Web Server.

For steps to enable Strategy SAML log for troubleshooting SAML authentication issues in Strategy JSP Web and Mobile 10.6 - 11.0, see KB439425.