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KB485002: Images referenced with ./Images/ in the URL are not visible in a PDF export


Wojciech Wloch

Manager, Professional Services • Strategy


This article explains why images referenced with the Image directory do not appear in a PFD export. This article also provides a solution to prevent this behavior.

Starting with the release of Strategy ONE (March 2024), dossiers are also known as dashboards.

Description 


When exporting documents or dossiers to PDF, some images are not visible in a PDF export. Images stored in the images directory are visible, but the images stores in the Images directory are not visible. 
The images are present in Strategy Web, but not in the PDF export. 

ka0PW0000001Jg0YAE_0EM4W0000027bPx.jpeg

Why is this happening? 


The

./Images/
 URL is not present on the list of whitelisted URLs for export. Due to case sensitivity, only images stored in the
images
directory are visible out-of-the-box.

ka0PW0000001Jg0YAE_0EM4W0000027bQM.jpeg

Solution 


Add

./Images/
to the whitelisted URLs. More information on how to add URLs to the whitelist can be found here. 

ka0PW0000001Jg0YAE_0EM4W0000027bRF.jpeg

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Knowledge Article

Published:

April 22, 2021

Last Updated:

March 21, 2024