KB484388: Importing data through File from Disk results in an import error

Description 

When importing data through File from Disk, you may encounter the following import errors: 

• undefined. com.Strategy.web.objects.WebObjectsExpectation: (Unspecified error)
  

• undefined. There was no file uploaded for this Task invocation. 
  

Steps to reproduce 

When there is no space for the Web server to use, the following steps will cause the issue: 

1. Log in to Strategy Web.
2. Click Create > Add External Data > File from Disk. 
3. Upload a file and click Finish. 

Why is this happening? 

This may be caused by the lack of space on the Web server. You can check your disk space for the Web server or follow step 1 in the following Solution section to diagnose the cause of the issue in your environment.
 

Solution 

• Check the MSTR log from the Web server (For tomcat, you can find it under

  PathOfTomcat\webapps\MicroStrategy\WEB-IN\log

  ).
  
1. Check if the following exists in the MSTR log:

   java.io.IOException: No space left on device

   . 
2. Here's an example: 
   

   
   <record>
     <package>com.Strategy.web.app.platform</package>
     <level>SEVERE</level>
     <miliseconds>1591540506989</miliseconds>
     <timestamp>06/07/2020 14:35:06:991</timestamp>
     <thread>370</thread>
     <class>HttpServletContainerServices</class>
     <method>getMultipartRequest</method>
     <message>java.io.IOException: No space left on device</message>
   </record>
   <record>
     <package>com.Strategy.webapi</package>
     <level>SEVERE</level>
     <miliseconds>1591540506997</miliseconds>
     <timestamp>06/07/2020 14:35:07:007</timestamp>
     <thread>370</thread>
     <class>CDSSXMLReportServer</class>
     <method>ImportCube</method>
     <message>(Unspecified error) (com.Strategy.webapi.MSTRWebAPIException)</message>
     <exception>com.Strategy.webapi.MSTRWebAPIException: (Unspecified error)
   	at com.Strategy.webapi.CDSSXMLReportServer.ImportCube(Unknown Source)
   	at com.Strategy.web.objects.WebRepo

   
   
• If you find the same error in the MSTR log as in Step 1, please create space for the Web Server.
  
• For a Windows environment, the default

  temp

  folder is defined by the java parameters. 
  

• Djava.io.tmpdir=/some/directory

  
  

• For a Linux environment, the

  temp

  folder can be found in the java parameters,

  Djava.io.tmpdir

  , which is defined in

  sentenv.sh

  under

  bin

  folder in Tomcat. 
  
• If there's no

  Djava.io.tmpdir

  in

  setenv.sh

  , the system temp folder, 

  /tmp, 

  will be used.