KB442119: In MicroStrategy Narrowcast Server 10.11.0, error "Class does not support Automation or does not support expected interface" is seen after an upgrade

Senior Cloud Support Engineer III • MicroStrategy

In MicroStrategy 10.11.0, after the upgrade of MicroStrategy Narrowcast Server from an older version, the error "Class does not support Automation or does not support expected interface" is seen when choosing the Narrowcast Server System Prefix --> Choose System option of the Narrowcast System Configuration Wizard.

SYMPTOM
When configuring Strategy Narrowcast Server 10.11 after an in-place upgrade from an on older Strategy Narrowcast version, the following error is seen when choosing a Narrowcast Server System prefix in the System Configuration Wizard:


"Class does not support Automation or does not support expected interface"

CAUSE
This issue can be caused by an inconsistent state of Strategy Narrowcast Server 10.11 after an upgrade.

ACTION
This issue can be fixed by doing a full clean-up of the Strategy products installed in the given Server and doing a fresh re-install of the Strategy products.
Administrators should use the Strategy Clean-up utility to remove and clean-up the entire Strategy product from the machine. Refer to the following knowledge-based article on how to do a clean uninstall Strategy:
KB307710: How to uninstall Strategy Analytics Enterprise using the Uninstallation Cleanup Utility
KB442119

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Knowledge Article

Published:

October 15, 2018

Last Updated:

December 27, 2018