KB439608: In MicroStrategy 10.10 and 10.11, "An error has occurred on this page. Item "" cannot be found.Item " cannot be found.Error in Process method of Component:" error is encountered when exporting all chapters of MicroStrategy Ink dossier.

• Strategy

This Knowledge Base article addresses error seen when exporting a dossier with large amounts of data and chapters in MicroStrategy 10.11.

Starting with the release of Strategy ONE (March 2024), dossiers are also known as dashboards.
SYMPTOM:
In Strategy 10.10 and 10.11 when exporting all chapters of the Strategy Ink dossier, the following errors are seen in the Web interface:


"An error has occurred on this page. Item "" cannot be found.Item " cannot be found.Error in Process method of Component:"
 
"An error has occurred on this page. Your request could not be processed due to a server error. Please try again. If the problem persists, contact the server Administrator."

Below is the error seen in the DSSErrors.log:


“2018-02-07 16:32:05.056 [HOST:env-81922laiouse1][SERVER:CastorServer][PID:3525][THR:140633679632128][Export Engine][Error] PDFExporter::hCreatePDF: JSON string length is 105586699, greater than 104857600 and can't be handled by NEE”

CAUSE:
This error message occurs because the Max Memory Usage setting in the application.properties file for the PDF Exporter service needs to be increased. This issue can occur when exporting any larger dossier with large amounts of data and chapters.

ACTION:
Increase the MaxMemoryUsage value in the application.properties file located in the below path. Restart the Strategy PDF Exporter service.
Windows:
C:\Program Files (x86)\MicroStrategy\Intelligence Server\PDFExportService

Linux:
/opt/mstr/install/IntelligenceServer/PDFExporterService/application.properties
39608 KB439608

Comment

0 comments

Details

Knowledge Article

Published:

February 7, 2018

Last Updated:

March 21, 2024