When adding external data in Strategy Web 2019 or 2020, selecting the Amazon S3 connector may cause the page to hang and not direct you to the configuration page.
In the fiddler log, the
DIGetCloudElementTokentask returns a 505 error and the following response header:
However, in the fiddler log collected in-house where the issue does not exist, there are queries from https://thanos.cloud-elements.com/v1/application to generate the token.
The Amazon S3 connector is hosted by a vendor. When you are unable to see the connector page, it usually means it failed to create a corresponding account or user on Cloud Elements platform.
Make sure https://thanos.cloud-elements.com/v1/application is accessible in both the Intelligence Server machine and client machine. When it’s accessible, you will see the following browser:
In a Linux machine:
You can also check the DSSErrors log in both the Intelligence Server and client machines.
In both the Intelligence Server and client machines, whitelist https://thanos.cloud-elements.com.
