KB485208: Issues with importing Windows Authentication users in MicroStrategy 2021

Description

The following error is returned when logging in with a user linked to Windows Authentication. 
You cannot log in as Windows user. Please ask the Strategy Intelligence Server Administrator to link the Windows User account to an Intelligence Server User or ask them to set the Web Server property. 
 

The following error can also be found in the Authentication Trace:
YYYY-MM-DD HH:MM:SS [HOST:host1][SERVER:CastorServer][PID:3100][THR:15684][Authentication Server][Error][UID:0][SID:0][OID:0][CDSSAuthServer.cpp:19696] Login failed using authentication mode = 'NT' with User = '0123123453BA09123123’ from client = 'Server Machine: XXX.XX.XXX.XX’ Client Machine: tempclient' with client type ='DSSWeb' because no MSTR user Linked.
YYYY-MM-DD HH:MM:SS [HOST:host1][SERVER:CastorServer][PID:3100][THR:13700][Authentication Server][Error][UID:0][SID:0][OID:0][CDSSAuthServer.cpp:19696] Login failed using authentication mode = 'Standard' with User = '' from client = 'Server Machine: Client Machine: XXX.XX.XXX.XX' with client type ='DSSWeb' because No User was input.
 

Why is this happening?

The issue with importing Windows users at login has been discovered in Strategy 2021 Update 1 and Update 2. 

Solution

This issue has been addressed and fixed in Strategy 2021 Update 3. Please upgrade to take advantage of this fix. 

Workaround

1. Disable the "Synchronize user/group information with LDAP during Windows authentication and import Windows link option during Batch Import" option in LDAP-Import-Options in the Intelligence Server Configuration. 
2. Use Command Manager to import users with a Windows link.