KB10299: “Error 1058: The service cannot be started…” error message appears when attempting to start MicroStrategy services.

SYMPTOM:
Strategy administrators receive the following error message when attempting to start any of the Strategy services, for example the Strategy SMTP Service:
 

 
Error 1058: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
CAUSE:
This behavior is by design and occurs when the service is disabled for the hardware profile that is currently used.
 
ACTION:
To resolve this issue, perform the following steps:
 

• Go to Start > Control Panel > Administrative Tools > Services.
• Double-click the service that did not start.
• Click the 'Log On' tab.
• Verify that the service has not been disabled for the hardware profile that is being used. If it has, click Enable, as shown below:
  

• Click the General tab and verify that the service has not been disabled in the Startup Type box. If it has, click Automatic to have it start when the machine is started:
  

NOTE:
If a service is set to start automatically, but the service has been disabled for the hardware profile being used, the service is not started and no error message is generated.