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KB10507: MicroStrategy Intelligence Server clusters are not recognized by MicroStrategy Web Universal in a UNIX environment.


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MicroStrategy Intelligence Server clusters are not recognized by MicroStrategy Web Universal in a UNIX environment.

SYMPTOM:
Users notice that when two clustered Strategy Intelligence Servers are added in the admin page on Strategy Web Universal running in a UNIX environment, they are added as two separate servers and not as a cluster.
 
CAUSE:
One possible cause for this issue is that the Strategy Web and Intelligence Servers are in different domains.
 
ACTION:
Add the following lines in the "/etc/resolv.conf" file on the Strategy Web server machine:
domain <intelligence server domain name>
search <intelligence server domain name>
nameserver <Your DNS server IP address>
In this way, <intelligence server domain name> will automatically search for the machine name.
 


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Knowledge Article

Published:

July 10, 2017

Last Updated:

July 10, 2017