KB11170: Even though a user is disabled in MicroStrategy Intelligence Server, they still receive their scheduled emails through MicroStrategy Narrowcast Server 9.x

SYMPTOM:
A Strategy user has been disabled on the Strategy Intelligence Server:

 
However, messages generated by Strategy Narrowcast Server services are still delivered to the user.
 
CAUSE:
This occurs because the user has not been disabled in Strategy Narrowcast Server, thus their subscription is active:

 
ACTION:
Users must be disabled on the Narrowcast Server side to prevent subscriptions from being sent out. Perform the following steps to accomplish this task:
 

• Open the Narrowcast Subscription Book Editor.
• Sort by Login ID and locate the user that has been disabled in the Intelligence Server and right-click on any of that user's addresses to edit that user. In this example, the user's name is "testuser," as shown below:
  

• Click on the 'Advanced Properties':
  

• Uncheck the 'Activate this user' checkbox and click OK to return to the Subscription Book editor:
  

Notice now that all of the user's addresses have been disabled. Each of the user's scheduled deliveries will not be sent: