KB11364: “Server Error in ‘/MicroStrategy’ Application. Access is denied” error message appears when users attempt to access the Web Administrator page in MicroStrategy Web

SYMPTOM:
The IIS Web Server has been set up to use anonymous access for the Directory Security on the virtual directory. The administrator attempts to access the Web Administrator page from the Web Server machine but receives the following error message: "Server Error in '/Strategy Application. Access is denied." .

CAUSE:
The IIS anonymous user account on the Strategy Web Server machine has not been granted access to the Admin.aspx file.
 
ACTION:
Perform the following steps to resolve this issue:
 

1. Open Microsoft Windows Explorer.
2. Navigate to the physical Strategy Web installation.
3. Locate the Admin.aspx file in the Asp folder.
4. Right-click on the file and go to Properties > Security.
5. Add the IIS anonymous user account of the Web Server machine and grant it access to the Admin.aspx file. By default, this account is named IUSR_ComputerName, where ComputerName is the name of the computer on which IIS is running, and it is included in the Windows user group, Guests.