SYMPTOM:
Users experience intermittent slow response times through out the day when attempting to open the Strategy Web home page when using IIS 6.0. More specifically, the very first request of the day will be slow, while all other requests will be fast. Then again later in the day another request will be slow again, and then all others will be fast again.
CAUSE:
One possible cause of this issue is that there is a substantial idle time between user's activity. IIS 6.0 imposes a default value set to 20 minutes to drop the worker process if it is inactive for this time on any application pool. When the worker process recycles, it is in effect flushing all of the Strategy application and session information from the Web Server's memory.
Note: It takes longer for the first request because the application server is loading the application into memory after the recycling of the application pool IIS. This behavior is not unique to Strategy. Any .Net application loaded on an IIS 6.0/Win 2003 server would behave the same way if the worker process assigned to that application pool was recycled.
ACTION:
Perform the following to resolve this issue:
Note: When running IIS 7, please refer to technical note TN43877 - Web users experience slow initial response time when attempting to open the MicroStrategy Web running on IIS 7.0
