KB11712: Adobe Acrobat or Acrobat Reader must be installed when running a MicroStrategy Narrowcast Server print service that delivers PDF content.

The Print Information Transmission Module allows the delivery of service content to a printer:

 
In order to carry out Strategy Narrowcast Server print operations correctly, though, Adobe Acrobat or Acrobat Reader 6.0 or higher must be installed on the Execution Engines when running a Narrowcast Server print service that delivers PDF content.
 
Otherwise, the following errors may be seen during print service execution in the System Message Viewer or the DELogs for Narrowcast Server:
 
Printing 1 cop(ies) of C:\WINNT\TEMP\8869BC7D791E4F71AF3FA719AF99B176PDF Document.pdf into \\print_server\printer.
Error number = 402, Error description = Unable to print PDF: neither Adobe Acrobat nor Adobe Acrobat Reader is installed.
Failed to print C:\WINNT\TEMP\8869BC7D791E4F71AF3FA719AF99B176PDF Document.pdf. Will retry in 1 seconds.