KB12209: In Microstrategy Intelligence Server, jobs and users counters do not appear in the Microsoft Performance Monitor in Windows 2003 French Operating systems.

SYMPTOM:
If users encounter bottlenecks in Strategy applications, an investigation into the Performance Monitor logs may uncover details about the cause or help to narrow down the source of the issue.
 
However, the performance counters (jobs and users) are not available in Windows 2000 and 2003 French operating systems as shown in the image below:

 
Rebuilding the Performance Counters manually per KB5300-070-0274 will not correct this issue. The counter ID may exist in the list of performance objects as shown in the image below:

 
However, no instances or counters are linked to the counter ID as shown in the image below:

 
Note: For more information on how to check the Performance Monitor, review Strategy Knowledge Base document KB5300-007-0024.
 
CAUSE:
This issue occurs when using Strategy Intelligence Server 8.0.0 with Windows 2003 French Operating Systems.
 
ACTION:
The following steps should be performed on the Strategy Intelligence Server machine in order to restore the Performance Counters:

1. Modify the following files found in C:\Program Files\MicroStrategy\Intelligence Server:
    
   
• DSSJobCounter.ini
• DSSUserCounter.ini
2. Open the two .ini files, and add the following line under the section: "00C=French".
    
   
3. Execute the following commands in the Command Prompt window, and modify the file directories as appropriate. The Load and Unload Performance Counter executables (lodctr.exe and unloadctr.exe) are provided by the Microsoft OS by default.
    
   C:\unlodctr MSTRServerJobs
   C:\unlodctr MSTRServerUsers
   cd C:\Program Files\MicroStrategy\Intelligence Server
   C:\Program Files\MicroStrategy\Intelligence Server\lodctr DSSUserCounter.ini
   C:\Program Files\MicroStrategy\Intelligence Server\lodctr DSSJobCounter.ini
   
4. Restart the Strategy Intelligence Server and the Performance Monitor. The Strategy Counters should now appear.