SYMPTOM:
Users receive the following error when running a Strategy Command Manager script to link a Strategy user to a Microsoft Windows user:
NTLink: Access denied to the domain.
An example script is shown below:
Java
ALTER USER "UserA" NTLINK "USA\PENNSYLVANIA";
CAUSE:
The service account name that is set on the Strategy Intelligence Server does not have correct access or permissions to the domain. In this example, the service account does not have access to domain USA.
ACTION:
To correct the problem, the user's network administrator must produce an administrator account that has rights to access the domain under which the linked Windows NT accounts will reside. This account must then be set for the service account name on the Strategy Intelligence Server.
The service account name can be changed in two places on the Strategy Intelligence Server machine:
- Strategy Service Manager - click Start-> Programs-> Strategy-> Tools-> Service Manager. Once Strategy Service Manager is open, click on Service Options, as shown below:
