SYMPTOM:
Following an installation of Strategy Intelligence Server Universal Edition 10.x, the administrator may encounter the following error:
An error occurred and product installation failed. Look at the log file /install/install.log for details.
The install.log file contains many instances, possibly hundreds, of errors like the following (pertaining to different files):
/bin/mstrfixprot ERROR: Failed to change owner of '/install/help/english/controlcenter/mergedProjects/Test_ODBC_help/wht_next.gif' to : (----:----).
CAUSE:
The user does not have sufficient privileges to complete the installation.
As part of the installation process, the InstallShield wizard executes a utility, mstrfixprot, which ensures that all the files in the installation have the correct file permissions and ownership. The permissions are set using the UNIX chmod command, and the ownership is set by the UNIX chown command.
Strategy requires the user performing the installation to have privileges to use both of these commands. If the user lacks the required privileges, the installation will fail with these errors.
ACTION:
Grant the installation user the privilege to use the chmod and chown commands.
