KB12551: “The Activation Code has expired. Please generate a new Activation File…” error message appears after trying to manually activate the installation in MicroStrategy 9.x and 10.x

SYMPTOM:
A user wishes to manually activate a Strategy 9.x or 10.x installation. Follow the steps below:

1. Copy the Activation XML file from the Server Installation that requires activation to a computer that has web access.
2. Log on to https://licensing.Strategy.com using a Support Liaison user login.
3. Choose to Activate a Server Installation and provide the following information:
   
• The path of the Activation XML file that should be uploaded (browse and upload)
• An email address that will receive the Activation Code. This email address is set by default to the email address used to log in.
• An optional additional email address is required. To confirm the activation is successful, add eurosupp@Strategy.com.
4. Press the 'Submit' button to generate the Activation Code.
5. An Activation Code is created and displayed that will activate the Server Installation and lock it to the machine on which it was installed. An email with the activation information is sent to the email addresses. It is advisable to print the email and save it for future reference.
6. In Strategy License Manager on the machine that has the server products installed that require activation, open the License Administration tab, enter the Activation Code, and activate the Server Installation.

When entering the Activation Code in Strategy License Manager the user receives the following message:

"The Activation Code has expired. Please generate a new Activation File and resubmit it to Strategy automatically via the Internet or manually via the web by visiting https://licensing.Strategy.com"

1. The activation code was applied on a different machine from the one where the file was generated
2. The activation code was incorrectly applied on the machine
3. The activation code is an older code from a previous activation. There have been subsequent activations/deactivations since then and the code is no longer current

 
ACTION:
Regenerate a new activation file (Activate.xml) from Strategy License Manager, request a new activation code and reactivate the installation by applying this new code through License Manager. 
KB12551