KB12966: How to configure the web session timeout set on JSP application servers using MicroStrategy Web JSP

SYMPTOM:
In Strategy Web Universal, users will be re-prompted with a simple login screen after idling for at least 30 minutes.
CAUSE:
This issue occurs because of a idle session timeout in the Application Server . For example, by default the session timeout in Apache Tomcat application server is set to 30 minutes.
ACTION:
To increase the length of time before the user is re-prompted for a login, change the session timeout setting in the application server. Follow the steps below to change the setting for the Apache Tomcat Application Server:

1. Within the Tomcat installation directory, navigate to the deployed Strategy directory and open the WEB-INF folder within it. The default path is C:\Program Files\Apache Group\Tomcat\webapps\Strategy\WEB-INF.
2. Locate the web.xml file and create a backup copy of it.
3. Edit the web.xml file and search for 'session-config'. The following segment of code will be returned:
   

   
   <session-config>
   <session-timeout>30</session-timeout>
   </session-config>

   
   
4. Change the timeout setting to a desired value. Note that this setting is in minutes.

Note:The session idle timeout and steps above to change it could vary depending on the application server used.
 
Third Party Software Installation:
WARNING:
The third-party product(s) discussed in this technical note is manufactured by vendors independent of Strategy. Strategy makes no warranty, express, implied or otherwise, regarding this product, including its performance or reliability.