KB13543: When trying to access the Shared Reports link, users get error ‘Error in Shared Reports: You do not have sufficient permission to access the resource you requested’ in MicroStrategy Web

SYMPTOM:
 
After logging into Strategy Web, if users select the Shared Reports folder, the following errors occur:
 

 
An error has occurred on this page.
Error in layout `/WEB-INF/xml/layouts/FolderPathLayout.xml`: line 11: Inside tag: Unsupported type, needs Enumeration, HashList, or List.
Error in shared reports
You do not have sufficient permission to access the resource you requested. If the problem persists, please contact the Strategy Server Administrator.
An error has occurred on this page.
You do not have sufficient permission to access the resource you requested. If the problem persists, please contact the Strategy Server Administrator.
CAUSE:
 
These error messages are caused when the Shared Reports folder has been pointed to a different folder that other users do not have access to. For example, if a user first clicks on My Reports -> Preferences -> Project Defaults -> Folder Browsing, the My Reports folder can be selected as the Shared Reports Folder location, replacing the normal Public Objects -> Reports, as shown below:
 

 
As other users do not have access to other My Reports folder, clicking on the Shared Reports folder generates a permissions error message.
 
ACTION:
 
Follow the steps below to resolve this issue:

• Login to Strategy Web as an administrator.
• Within Web Preferences, navigate to Project Defaults -> Folder Browsing.
• Choose the radio button for Public Objects > Reports.
• Choose 'Apply to all projects on the current Strategy Intelligence Server…', and then click Apply, as shown below:
  

All users should now be able to access the normal Shared Reports Folder.