KB13959: How to Retain the Carriage Return Within the Attribute Element Name in MicroStrategy Web 9.x

SYMPTOM
 
In previous versions of Strategy Web, there is a known issue where attributes with element names containing carriage returns are not displayed correctly.
 
ACTION
 
This issue has been addressed in Strategy Web 9.x with the usage of the following customization utilizing the Web Customization Editor. 
 
For Reports:

1. Use the Web Customization Editor to create a new plugin.
2. Expand Strategy Web Configuration > Styles.
3. Open ReportGridStyle.
4. Go to Style Parameters > Add.
5. Search for returnReplacement and add it.
6. Set the value to and save the style.
   Note: these steps should be enough, but because of a defect in the parameter properties, additional steps are required.
   
7. Access the newly created styleCatalog.xml created by the plugin, it should be located under: <Web Home>\plugns\<plugin name>\WEB-INF\xml\styleCatalog.xml.
8. Locate:
   
   
   

   
   <ActualParameter name="returnReplacement" value="&#10;"/>

   
   
   
   
9. Remove the special characters so the value is equal to
   
   
   

   
   <ActualParameter name="returnReplacement" value="
   "/> 
   
   

   
   
   
   

For Report Services Documents
Repeat the steps above on the Styles > ReportGridStyle_forRW.
 

 
 
Customization Warning:
This customization is provided as a convenience to Strategy users and is only directly applicable to the version stated. While this code may apply to other releases directly, Strategy Technical Support makes no guarantees that the code provided will apply to any future or previous builds. In the event of a code change in future builds, Strategy Technical Support makes no guarantee that an updated version of this particular customization will be provided. For enhancements to this customization or to incorporate similar functionality into other versions, contact an Account Executive to inquire about Strategy Consulting assistance.