KB14240: Users are unable to search for a value in a prompt that contains a double quote (‘’) in MicroStrategy Web 9.x and 10.x

SYMPTOM:
In Strategy Web 9.x and 10.x, users cannot search for a value in a prompt that contains a double quote ('').
 
STEPS TO REPRODUCE:
Follow the steps below to reproduce the issue in the Strategy Tutorial project:
 

• In Strategy Web 9.x, create an attribute element list prompt (ListAllItems) on the Item attribute with the 'List all elements (no restriction)' option checked.
• Create a report with the Item attribute, the Revenue metric, and the ListAllItems prompt (created in step # 1), as shown below:
  

• Execute the report in Strategy Developer 9.x and 10.x. When prompted, do a search on "" and it will return some attribute elements with double quotes, as shown below:
  

• Execute this same report in Strategy Web 9.x and 10.x. When prompted, do a search on "" and it does not return any attribute elements, as shown below:
  

CAUSE:
This is a known issue in Strategy Web 9.x and 10.x.
 
ACTION:
Contact Strategy Technical Support for an update on the status of this issue.