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KB14796: Users with a Hotmail address are not receiving e-mails delivered by MicroStrategy Narrowcast Server 8.1.x


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This Knowledge Base article describes users with a Hotmail address are not receiving e-mails delivered by MicroStrategy Narrowcast Server 8.1.x. This is an issue with the security in the Hotmail application. Users do not receive the content because the messages are blocked. To resolve this issue, contact Hotmail support and ask them to allow this content to be delivered.

SYMPTOM:
When sending content to a user that has a Hotmail address, the content is never received and there are no errors during service execution in Strategy Narrowcast Server 8.1.x.
 
CAUSE:
This is an issue with the security in the Hotmail application. Users do not receive the content because the messages are blocked.
 
ACTION:
To resolve this issue, contact Hotmail support and ask them to allow this content to be delivered.
 


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Knowledge Article

Published:

June 22, 2017

Last Updated:

June 22, 2017