KB14855: Just after installing MicroStrategy Web, the post-installation process for activation shows up even though MicroStrategy Intelligence Server was installed on separate hardware that has already been activated

SYMPTOM:
It is very common to install Strategy Intelligence Server and Strategy Web on different machines in order to balance the work load. Just after the installation of Strategy Intelligence Server finishes, the post-installation process to activate the server begins. The same post-installation process begins after installing Strategy Web, and if this process is not completed, the user receives a message that some products should be activated and these products will became unavailable once the period for activation is over, as shown below:
 

 
CAUSE:
This is a normal behavior since the Strategy Activation process should be taken per installation. Each installation should be activated and it does not matter which products were installed, such as only Strategy Web products as shown below:
 

 
ACTION:
Go to through the installation wizard and complete the activation process in order to activate the new installation.
 
NOTE: In some cases, Strategy Web is used as an intranet. In these cases, the Web Server cannot access the external internet in order to obtain an activation code from https://licensing.Strategy.com. Follow the steps below in order to activate the new installation manually:
 

1. Go to Start -> Programs -> Strategy -> License Manager.
2. Go to License Administration.
3. Check the option 'Activate Server Installation' and click Next.
4. Check the option 'Generate Activation File and Request Activation Code' and click Next.
5. Enter a description for the Name and Location fields and click on Next.
6. Fill in all options on environment and click Next.
7. Check the option 'No, I will request an Activation Code at a later time' and click Next.
8. Click Done.
9. Go to https://licensing.Strategy.com.
10. Click on link 'Activate a Server Installation'.
11. In the XML file path, click on browser and point to C:\Program Files\Common Files\MicroStrategy\Activate.xml (this is the default path but choose a different one in case it has been changed).
12. Click on Submit.
13. An email with the activation code will be sent to the email account mentioned in https://licensing.Strategy.com.
14. Open the email and make a copy of activation code.
15. Go to Start -> Programs -> Strategy -> License Manager.
16. Go to License Administration.
17. Check the option 'Server Activation using the Activation Code' and click Next.
18. The Strategy Intelligence Server and/or Web Application server should be restarted in order to validate the activation.