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KB15226: 'File or assembly name MLLICSUP, or one of its dependencies, was not found' error occurs when opening MicroStrategy Web 9.x and above after the installation.


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• Strategy


When a user opens MicroStrategy Web 9.x and above after the installation, the following error occurs: 'File or assembly name MLLICSUP, or one of its dependencies, was not found'

SYMPTOM:
When a user opens Strategy Web 9.x and above after the installation, the following error occurs:

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File or assembly name MLLICSUP, or one of its dependencies, was not found
CAUSE:
One possible cause is that the PATH variables are not set correctly.
 
ACTION:
Verify that the Strategy variables are separated by a semicolon and that they are correctly defined as shown below:
c:\bin;C:\CommonFiles
Instead of:
c:\binC:\CommonFiles
There are some other causes for this issue. Check the following Strategy Knowledge Base technical notes for more details:
KB14512 (KB5600-80X-2323) - When trying to access the Web Administrator page, error 'File or assembly name MLLICSUP, or one of its dependencies, was not found' occurs in Strategy Web
KB11682 (KB5600-800-1562) - "Unverifiable assembly 'MLLICSUP' failed policy check." error message appears when users attempt to access the Strategy 9.x Web Server for the first time following an installation.
 


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Knowledge Article

Published:

May 19, 2017

Last Updated:

May 19, 2017