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KB15302: '[Kernel][Error] <web_license_info><machine_info>' appears in the DSSErrors log for the Intelligence Server while running MicroStrategy Web with a CPU based license key.


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'[Kernel][Error] <web_license_info><machine_info>' appears in the DSSErrors log for the Intelligence Server while running MicroStrategy Web with a CPU based license key.

SYMPTOM:
After the installation of Strategy Web with a CPU based key and connecting to a Strategy Intelligence Server, entries are seen in the log file DSSErrors.log for the Intelligence Server such as the one below:
 


<web_license_info><machine_info><address>SERVER NAME</Address><OS_name>Windows 2003</os_name><os_version>5.2</os_version><processor_count source='Native_code'>2</processor_count><jre vendor='Sun Microsystems Inc.' version='1.4.2_06'/></machine_info></web_license_info>

 
CAUSE:
This message reports the current information about the Web server connected to Strategy Intelligence Server. The number of CPUs that are being used by the Web Server is needed to assist the analysis of license compliance.
 
ACTION:
The appearance of this message does not affect any functionality, so no action needs to be taken.
 
NOTE: The log file DSSErrors.log in the Microsoft Windows machine is located in C:\Program Files\Common Files\Strategy\Log.
 


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Knowledge Article

Published:

June 15, 2017

Last Updated:

June 15, 2017