KB15786: The error ' gMExec::ServiceImpl_SYSV::Stop:`/etc/xxx/xxxx@200x-xx-xxTxx:xx:xx-iserver-CastorServer` failed. h' comes up when trying to stop or restart MicroStrategy Intelligence Server on Linux

SYMPTOM:
The following error comes up when trying to stop or restart Strategy Intelligence Server on Linux:
 

 
Failed to start service
Unexpected error occured. (MExec::ServiceImpl_SYSV::Stop:`/etc/xxx/xxxx@200x-xx-xxTxx:xx:xx-iserver-CastorServer` failed: /etc/init.d/mstr-root@200x-xx-xxTxx:xx:xx-iserver-CastorServer: Sending signal TERM to <pid> failed
STEPS TO REPRODUCE:
To reproduce the issue, try stop or restart Strategy Intelligence Server using Strategy Service Manager or by the following command:
 
./mstrctl -s IntelligenceServer stop
CAUSE:
Status-iserver.xml has been improperly updated at previous service start up. For more information about status-iserver.xml file, refer to the following Strategy Knowledge Base technical note:
 
KB14362: Strategy Intelligence Server 8.x status stored in the file system under ‘status-iserver.xml’
 
ACTION:
Check the process ID of the server from status-iserver.xml file, then run following command:
 
kill -s SEGV <pid>