KB16236: When trying to input a server activation code sent by MicroStrategy in MicroStrategy License Manager 9.x - 10.x, the option to ‘Activate Server Installation’ is grayed out

SYMPTOM:
 
When a user tries to input an activation code sent by Strategy in Strategy License Manager 9.x - 10.x, the option to 'Activate Server Installation' is grayed out, as shown below:

 
CAUSE:
 
The Strategy Intelligence Server is currently activated under a different activation code which needs to be updated.
 
ACTION:
 
In order to be able to input the new code, users first need to deactivate the previous server installation by following the steps below:

• Click Next with the 'Deactivate Server Installation' option selected.
• If an Internet connection is available, choose the first option. Otherwise choose the second one, as shown below:
  

• Click Next again and the Deactivation process will be completed.
• Open Strategy License Manager again and this time the 'Activate Server Installation' option will not be grayed out, as shown below:
  

• Enter the new Activation code sent by Strategy and click Next, as shown below:
  

The final screen will confirm that the Strategy Intelligence Server is now activated under the new activation code.