KB16366: Scheduled data load does not start in MicroStrategy Enterprise Manager 9.x

SYMPTOM:

Unlike custom time window data load and 'Manual' data load, scheduled data load does not start in Strategy Enterprise Manager.
 

CAUSE:

The user who runs Strategy Enterprise Manager Data Loader service does not have the required DCOM permission.
 
Note: The Strategy Enterprise Manager Data Loader Service can be found in Services, as shown below:

ACTION:

Follow the steps below to set DCOM permission:
 
For a Windows 2003 machine, do the following:

• Log onto the Windows 2003 machine.
• Click Start > Run and enter dcomcnfg.exe. Click OK.
• In the Component Services window, expand Component Services > Computers.
• Right-click on 'My Computer' and select Properties.
• Select the Default COM Security tab.
• Under Access Permissions, select Edit Default.
• On the Access Permissions window, click Add and add the account that will administer Strategy Enterprise Manager 9.x if it is not already there.
• Click OK and verify that the account is added and that it has Allow Access permissions.
• Under Launch Permissions, click Edit Default to open the Launch Permission window.
• Click Add and add the account, if it is not there.
• Click OK and verify that the account is added and that it has Allow Launch permissions.
• Click OK and choose File > Exit to close the Component Services window, as shown below:
  

 
For Windows Server 2008, do the following:
 

• Log onto the Windows 2008 machine.
• Click Start > Run and enter dcomcnfg.exe. Click OK.
• In the Component Services window, expand Component Services > Computers.
• Right-click on 'My Computer' and select Properties.
• Click the 'Default Properties' tab
• Make sure that DCOM is enabled on the machine as shown below.
  
  

• Also, the user running the Strategy Enterprise Manager Data Loader service should be part of the user group 'Distributed COM Users', as shown below.