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KB16580: ‘This user is not allowed to login by using Standard authentication’ error occurs when defining a user preference for an information object in MicroStrategy Narrowcast Server 8.x Administrator


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• Strategy


SYMPTOM:
When trying to define a user preference for an information object in Strategy Narrowcast Server 8.x Administrator for a specific user, the following error occurs:

ka04W000000OgolQAC_0EM440000002BRa.jpeg

CAUSE:
This user can only use Windows Authentication to login to the project since the 'User cannot use standard authentication to logon' box is checked in the Strategy Desktop 8.x User Editor for this particular user, as illustrated below:

ka04W000000OgolQAC_0EM440000002BRY.jpeg

The Strategy Narrowcast Server 8.x administrator might try to redefine the user's authentication for this information source with the Windows Authentication information, as shown below:

ka04W000000OgolQAC_0EM440000002BRe.jpeg

However, when trying to input the user's Windows NT authentication user name and password, Strategy Narrowcast Server 8.x does not recognize this type of authentication, as shown below:

ka04W000000OgolQAC_0EM440000002BRc.jpeg

This is a known issue in Strategy Narrowcast Server 8.x.
ACTION:
Contact Strategy Technical Support for an update on the status of this issue.


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Knowledge Article

Published:

June 8, 2017

Last Updated:

June 8, 2017