KB17217: 'Unable to start Intelligence Server due to logon failure' error is received when attempting to start MicroStrategy Intelligence Server 9.x on Windows.

SYMPTOM
When users attempt to start Strategy Intelligence Server 9.4.x - 10.x through the Service Manager on Windows, the following error message is received:
 

Failed to start service

Unexpected error occurred (::StartService() failed

System Error 0x0000042D (1069): The service did not start due to a logon failure.)

 
ACTION
One of the following actions can be taken to eliminate this error:

• The correct password corresponding to the login should be given in the service manager. (OR)
• The 'Service Account Name' should be modified to 'System Account' so that any changes in the Local System Account (ex. password changes) are reflected here. The Strategy Intelligence Server service startup logon options can also be set in windows services (Control Panel > Settings > Administrative Tools > Services > Strategy Intelligence Server (right-click) > Properties > Log On tab). This setting is shown in the image given below:
  

Note: Users should note that the local system account is local to that machine and does not have access to any other machine on the network. For example, this can be an issue in the case of database authentication where this user needs login access to another database server in order to start the Strategy Intelligence Server