SYMPTOM:
When attempting to access the Strategy Web 9.x Administrator page, the following error occurs:
Unexpected Error when displaying WebBean.
Could not display diagBean using DiagnosticsPropertiesStyle as style.
CAUSE:
A possible cause of this error is permission to the xml configuration files located in the WEB-INF\xml\ directory of the Strategy Web deployment.
ACTION:
Ensure that the account that the Strategy Web instance is running as has the ability to read and write to the .xml files located in the WEB-INF\xml\ folder.
To manually change Strategy Web Diagnostics when the page is inaccessible, refer to the following Strategy Knowledge Base technical note:
KB17558: How to manually enable MicroStrategy Web Diagnostics without loading the MicroStrategy Web Administration page.
