KB17753: In MicroStrategy Narrowcast Server 9.4.x - 10.x, users are not able to start the Distribution Manager with the error 'Network connection check failed because the host list is empty'

 
When users try to start the Distribution Manager in Strategy Narrowcast Server 8.x - 9.0.x, it is not started and in system monitor or DELog, users find the following error messages:

Exception caught while checking network connection :1616:
Network status info: Failed to ping host "xyz" with timeout set to 1000.:6072:
​This DM has lost its connection to the network. Reconnection will be attempted after 10 seconds:1616:

1. Go to Start > Run and type in 'regedit'.
2. Browse to:
   
1. For 32-bit: HKEY_LOCAL_MACHINE\SOFTWARE\Strategy\Strategy Broadcast Server\7.0\DistributionManager -
2. For 64-bit: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Strategy\Strategy Broadcast Server\7.0\SMTPService
3. If the key 'HostListForNetworkConnectionCheck' does not exist, add it manually.

To add the key:

• Right click and select 'String Value' as shown below:
  

• Name the key as 'HostListForNetworkConnectionCheck'.
• Put value 'localhost' in the key, as shown below:
  

WARNING:
Modifying registry values incorrectly may cause serious, system-wide problems that may require the re-installation of Microsoft Windows NT. Any edit of the registry is done at the user's own risk. Since these are user-initiated changes, they are not covered by any Strategy warranty. If using Microsoft Windows NT, the user should backup the registry and/or update an Emergency Repair Disk (ERD) prior to alterations.
 
17753